Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned. Please call (239) 208-7447 or email cs@urologicalsuppliesinc.com your request within 5 days of product receipt. We will issue you a tracking #. Once you receive the tracking # follow the instructions below.

  1. Place your item(s) in box with tracking #
     
  2. Mail your returned item to:
    Cura, Inc.
    Returns Department Tracking #_____________
    9861 Bernwood Place Dr., Suite 165
    Fort Myers, Florida 339666
     
  3. Refund will be processed once received back and inspected.

Return Exceptions

Opened items cannot be returned. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

To avoid the restocking fee you may exchange your item for another item of equal value. You will still be responsible for your return shipping costs.